When does my employee start work?
After you submit your job request, it generally takes one to three weeks before your position is filled and the employee is set up. If the position is of some complexity, it may take longer.

Do I get to choose my employee?
Yes you do. Adapt BPO allows you to choose your employee. You submit a job description to us. We refer you to five candidates that match your requirements. We will interview these candidates together. You make the final decision. If you like, we can choose this candidate for you or make a recommendation.

When does my employee take holidays?
Your employee adheres to the U.S. holiday schedule. This includes Christmas, Easter, Memorial Day, Labor Day and Independence Day. Additionally they get two weeks vacation or they may adhere to your in house vacation policy.

What if I need my employee to work overtime?
Your employee is available to work overtime. This will be charged at an hourly rate ranging from $5 to $12 per hour.

Can I choose when my employee’s work?
Your employee works on a U.S. schedule. However you can choose their start and ending time.

Where does my employee’s actually work?
Our outsourcing facility is in the city of Makati. Makati is located in metro Manila, Philippines.

What if my employee calls in sick?
Regrettably this occurs with all staff, domestic or international. You will need to employ the same protocol you use for your in house staff.

How do I keep track of my employee’s time?
We have an electronic time clock that you can monitor.

What if I want to cancel my service?
Our labor contract is ‘at will’. You may terminate at any time after the first two months.

Can I change or terminate my employee and get a new one?
Yes you have full discretion to decide on whomever you like. We understand that we may place the wrong candidate. We will supply a short list of new candidates to choose from.

Can I hire a group of employees with a team manager?
Yes many of our clients have independent operating groups comprising two to fifty employees. However a Level 2 or Level 3 employee will be needed to manage larger groups.

What if I want to do a project rather than a get a full time staff?
We generally do not work on a ‘project’ basis. However you employees can take on whatever projects you like.

Is my employee/s working just for me?
Yes your employee/s works just for you.

What about confidentiality?
Our contract has a confidentiality clause. Additionally Adapt BPO and your designated employee/s can sign any contracts stipulating confidentiality or privacy.

How do I monitor my employee?
We use various software packages that allow you to view your employee’s activity.

How do I pay for your services?
We require payment at beginning of the month. You may pay via credit card, check or COD.

How do I know if my employee is productive?
We have monitoring tools that allow you see what your employee does each day. Additionally there is a Team Manager that will facilitate communication and management of your employee/s. However the buck stop with you. It is important provide tasks and goals to your employee.

Can I route calls to my employee?
Yes your employee has your local number and T1 speed Internet connection.

Can my employee say he is working domestically in my office?
Yes you can instruct your employee to tell people that he is working in your office.

Can our employee speak English?
Yes we only hire employees that speak fluent English. There will be a slight accent though. We work in house to neutralize their accent.

Can I come visit your office in California or abroad?
By all means, we would like you to come visit us domestically or abroad. In the event that you do visit abroad, we can recommend a travel agent for flight and hotel bookings. Additionally your employee/s will available as regular full time staff would be.

Can I give my employee pay raises or bonuses?
Yes we can modify the standard rates billed and charged. Additionally your employee may also scale up our designated levels.

Can I hire my employee directly after the annual contract is up?
Yes you can hire them directly. They are free to do whatever they like when the contract lapses. If you decide that you would like to sponsor them with an H-1 to travel to the US, we will even recommend an immigration attorney.

Contact Adapt BPO for a FREE consultation